DAFTAR ISI
HALAMAN PERSETUJUAN ........................................................................... ii
PENGESAHAN................................................................................................. iii
HALAMAN MOTTO ......................................................................................... iv
HALAMAN PERSEMBAHAN ......................................................................... v
KATA PENGANTAR ........................................................................................ vi
DAFTAR ISI ...................................................................................................... viii
DAFTAR TABEL............................................................................................... x
DAFTAR GAMBAR .......................................................................................... xii
ABSTRAK .......................................................................................................... xiii
BAB I. PENDAHULUAN
A. Latar Belakang Masalah....................................................................... 1
B. Perumusan Masalah ............................................................................. 3
C. Tujuan Penelitian ................................................................................ 4
D. Manfaat Penelitian ............................................................................... 5
BAB II. TELAAH
PUSTAKA
A. Landasan
Teori ....................................................................................
6
1. Pengertian
Merek............................................................................ 6
2. Manfaat
Merek
...............................................................................9
3. Pengertian
Ekuitas Merek .............................................................. 11
4. Manfaat
Ekuitas Merek .................................................................. 12
5. Elemen-Elemen Utama Ekuitas
Merek .......................................... 15
B. Penelitian
Terdahulu............................................................................. 27
C. Kerangka Konseptual............................................................................30
BAB III. METODE PENELITIAN
A. Ruang Lingkup
Penelitian.................................................................... 32
B. Populasi,
Sampel dan
Teknik Sampling .............................................. 32
C. Pengukuran
Variabel
dan
Devinisi Operasional .................................. 34
D. Instrumen Penelitian ............................................................................ 39
E. Sumber Data ........................................................................................
40
F. Metode Pengumpulan Data ................................................................. 41
G. Metode Analisis Data .......................................................................... 42
BAB IV. ANALISIS DATA
DAN PEMBAHASAN
A. Gambaran Umum PSM Madiun
…………………………………….. 47
B. Gambaran Umum PT.
Bintang Toedjoe ……………………………..
52
C. Gambaran Umum Produk Extra Joss ……………………………….. 53
D. Gambaran Umum
Responden ……………………………………….. 60
1. Responden Berdasarkan Usia…………………………………..... 55
2. Responden Berdasarkan Pekerjaan…………………………….....
56
3 Responden
Berdasarkan Klub Asal……………………………… 57
4. Responden Berdasarkan Rata-Rata Uang Saku………………….. 58
E. Analisis Data ………………………………………………………… 59
1. Uji Validitas
dan Reabilitas ……………………………………... 59
2. Analisis
Kesadaran Merek
(Brand Awareness) …………………. 61
3. Analisis
Asosiasi Merek (Brand Association) …………………... 65
4. Analisis
Kesan
Kualitas (Perceived Quality) ………………….... 70
5. Analisis Loyalitas Merek (Brand Loyalty) ……………………… 79
BAB V. KESIMPULAN
DAN SARAN
A. Kesimpulan .......................................................................................... 91
B. Saran..................................................................................................... 93
C. Keterbatasan Penelitian ........................................................................ 94
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